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Have a question, found a bug, or want to suggest a feature? We usually reply within 1–2 days.
Frequently Asked Questions
What is Snake Classic? +
Snake Classic is the snake game you grew up with, rebuilt for today — smooth 60FPS gameplay, real-time multiplayer battles, tournaments, daily challenges, a battle pass, and a store full of themes, skins and trails. Free to play, and every game mode works offline.
Do I need an account to play? +
No. You can start as a guest in two taps and everything works — playing, earning coins, daily challenges. Signing in with Apple, Google or email adds cloud sync (your progress follows you across devices), purchases, leaderboards and friends. You can upgrade a guest account to a full one at any time without losing progress.
Does it work offline? +
Yes — fully. Every game mode, your coins, challenges and unlocks all work without a connection. Anything that changes while you're offline syncs to the cloud automatically the next time you're online.
What does Pro give me? +
Pro is an optional subscription that removes all ads and includes premium perks. The game itself — every mode and board size — is free for everyone. Subscriptions renew automatically and can be cancelled anytime from your App Store or Google Play subscription settings.
I made a purchase — how do I restore it? +
Purchases are tied to your signed-in account and restore automatically when you sign in on a new device. If something looks missing, open the store screen and pull to refresh — and if it's still off, email us and we'll sort it out.
How do I request a refund? +
Purchases are handled by the platform you bought on. On iOS, request refunds through Apple at reportaproblem.apple.com; on Android, through your Google Play order history. If you need a hand, reach out and we'll point you in the right direction.
How do I delete my account? +
Right in the app: Profile → Account Management → Delete Account. This permanently removes your account and all associated data — scores, coins, purchases, progress and friends — from our servers, immediately. If you can no longer access the app, email us and we'll process the deletion for you.
How do notifications work, and how do I turn them off? +
Snake Classic can send daily challenge reminders, tournament updates and social notifications. Every category can be toggled individually in the app's Settings, or you can disable them entirely from your device's notification settings.
Is my data collected? +
We collect only what the game needs to function (your scores, progress and purchases) plus anonymous analytics and crash reporting to keep things stable. We don't sell your data. Full details are in our Privacy Policy.
Multiplayer isn't connecting — what do I check? +
Multiplayer needs an internet connection and a signed-in account (guest works too). Check your connection first, then try restarting the app. If a specific friend can't join your room, make sure both of you are on the latest version. Still stuck? Email us with your username and we'll investigate.